***Important Customer Notice***

The impact of the COVID-19 (Coronavirus) has disrupted our every day lives and business as usual while we continue to battle against it.

The safety of our customers and staff is paramount which is why we have made the decision to close our shop until further notice.

We are monitoring the situation with the Government closely as we adhere to the policies and procedures in place, with a view to resume normal service when it is safe.

Our website and mail order business will remain online and we will commence shipping as soon as possible.

Thank you for your understanding and stay safe.

Privacy Policy

Pacer Marine is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

1. The information we collect and how we use it

When you register for our service we need to know your name, postal address, e-mail address and telephone number.

We gather this information to allow us to process your registration and process any orders you may make. The relevant information is then used by us, our agents and sub-contractors to communicate with you on any matter relating to the conduct of your account.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services.

We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send a blank e-mail message to [email protected]

2. About Cookies
Cookies are pieces of data stored on your computer which our website uses to help provide a better user experience. We use cookie technology on our site. No personal information is collected by the cookies; they simply allow you to have a smooth website experience and allow us to find trouble spots, understand how visitors interact with pacermarine and see how many visitors use our website. We recommend that you allow websites to set cookies. We cannot guarantee that you will be able to navigate pacermarine.co.uk if you disallow cookies. Below, we have listed the types of cookies we use and how we use them.

  • Analytics – We use a service called Google analytics to assess the use of our website, for example we track the number of visitors to the pages on our website. We use this information to improve our customer experience by, for example, ensuring that people get to the pages they want to see as quickly as possible. This cookie stores no personal information about you and your personal browsing activity cannot be monitored. Analytics cookies can be stored for up to around 30 days. This allows us to see how many users have returned to the site after an initial visit.

Disabling Cookies
You can block or remove cookies yourself by altering the settings of your browser to block cookies or to send a warning notice before a cookie is stored on your computer.
You can find information on disabling cookies at www.allaboutcookies.org.

3. How we protect your information

The internet is not a secure medium. However we have put in place various security procedures as set out in this policy.

3.1 Physical security

Servers are located in a secure data centre (operated by Level3) protected by 24×7 security personnel, electronic access control, physical locks, intrusion detection system on escape and riser doors and CCTV monitoring with recording of all access points and circulation areas.

3.2 Network security

Servers are located behind multiple layers of hardware and software firewalls to prevent unauthorised access to services, and are regularly patched, updated and monitored for possible signs of intrusion.

3.3 Site access control

Access to customer information (including contact details and order history, but specifically excluding credit card numbers) is available to authorised Pacer Marine employees by means of password-based authentication. Credit card numbers are NOT taken through the website.

We also keep your information confidential. The internal procedures of Pacer Marine cover the storage, access and disclosure of your information.

4. Sale of business

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

5. Updating your details

If any of the information that you have provided to Pacer Marine changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to [email protected]

6. Your consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

Owing to the global nature of the internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

7. How to contact Pacer Marine.

Ocean House
3 Holder Road
GU12 4RH
United Kingdom
Phone: 01252|317100
[email protected]

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