*Important Customer Notice*

The impact of the developing COVID-19 (Coronavirus) situation is becoming increasingly evident in our everyday lives. The safety of our customers and staff is paramount which is why we have made the difficult decision to temporarily close our shop.

Our website and mail order business will remain online while we observe the government recommendation of 3 weeks closure, indicated by the Prime Minster on 23/03/20.

Please continue to support us during this temporary closure by purchasing online and we will commence shipping as soon as possible.

Thank you.

Returns

Pacermarine Returns Policy

ALL RETURNS MUST BE SENT BACK WITH OUR RETURNS FORM. To download a returns form please click here.

Return or exchange an item – our 100% money back guarantee

  • If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
  • Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

Please Note:

  1. Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise.
  2. We do not accept any returns of paint or liquids or any electrical items so please check before you purchase
  3. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  4. The cost of returning the item to us is your responsibility.
  5. Delivery charges are only refundable where goods are faulty and a refund is made.

How to return an item

  1. Print of the returns form (we recommend you print an extra copy for your records).
  2. Fill out the form with as much information as you can (this will help prevent any delay in our refund/replacement being processed).
  3. Re-pack your goods in the original packaging.
  4. Post items to :
    Pacermarine Returns Dept.
    Ocean House,
    3 Holder Road,
    Aldershot,
    Hampshire,
    GU12 4RH.

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